Christmas Holiday Emergency Contacts
If you require a trade person outside of usual business hours our preferred suppliers are listed below. If they deem that the situation is your responsibility or not an emergency the callout fee and repair cost will be charged to the tenant.
Outwest Locksmith Service
Kevin – 0419 735 567
What you must know before you sign a lease
At the start of every tenancy you should be given the following by the landlord or agent:
The first thing you should do before you sign the lease is read it thoroughly. If there is anything in it which you don’t understand, ask questions.
Remember You are committing to a legally binding contract for which there is no cooling–off period. You will want to be certain you understand and agree to what you are signing.
Rental Arrears Management Procedure
At Ray White Real Estate, we understand that sometimes there are unforeseen circumstances that result in delayed rental payments. Although we will endeavour to accommodate any extraordinary viable situations resulting in late rental payments, there is a strict arrears management procedure that will be maintained.
If you happen to fall into arrears or know that you will be unable to make a rental payment, you should contact the office immediately to discuss this with your Property Manager.
The following steps form part of our arrears management procedure at Ray White Glenmore Park:
7 – 9 days in arrears – Reminder letter or phone call
10 – 14 days in arrears – Letter of Demand
15 days or more in arrears – Termination Notice for unpaid rent
Tenants who have not rectified their rental arrears by the expiry date on the Termination Notice will be expected to have vacated the rental property by that same date. You will also be advised during this process that if a Termination Notice is issued then your name and details may be placed on TICA – Tenancy Information Centre of Australia for any monies outstanding.
Getting your bond back
To assist in ensuring your bond is returned without any avoidable deductions or time delays, please keep the following on file and refer to it prior to handing back all sets of keys.
ONLY RETURN THE KEYS WHEN YOU ARE COMPLETELY SATISFIED THAT YOU HAVE LEFT THE PROPERTY IN THE SAME OR AS NEAR CONDITION AS WHEN YOU MOVED IN. ANY REPAIRS AND CLEANING MUST BE CARRIED OUT AT THE PROPERTY BEFORE THE KEYS ARE RETURNED TO THE OFFICE. IT IS NOT OUR RESPONSIBILITY TO ORGANISE CLEANING AND/OR REPAIRS ON YOUR BEHALF UNLESS PREVIOUSLY ARRANGED WITH RAY WHITE.
RAY WHITE GLENMORE PARK RESERVES THE RIGHT TO ENGAGE CLEANERS, HANDYMEN ETC ON YOUR BEHALF AND CHARGE YOU IF THE PROPERTY IS LEFT IN ANY CONDITION LESS THAN HOW YOU RECEIVED IT. WE ARE NOT OBLIGATED TO ALLOW YOU TO RETURN TO THE PROPERTY SO IT IS IN YOUR BEST INTEREST TO LEAVE THE PROPERTY IN THE BEST POSSIBLE MANNER.
DEPENDING ON THE CIRCUMSTANCES, WE MAY ALLOW YOU TO RETURN TO THE PROPERTY IF MINOR CLEANING IS REQUIRED, HOWEVER, YOU WILL ONLY BE GIVEN A TIME FRAME OF 48 HOURS AFTER THE BOND INSPECTION; IF YOU FAIL TO GO BACK WITHIN THIS TIME, WE WILL HAVE THE ISSUES RECTIFIED AND CHARGE IT TO YOUR BOND.
RENT WILL BE CHARGED UNTIL ALL KEYS ARE HANDED IN. IF YOU HAVE LOST ANY KEYS, GARAGE OR AIR CONDITIONING REMOTES, YOU WILL BE CHARGED FOR THEIR REPLACEMENT.
PLEASE NOTE: ALL WATER USAGE AND RENT MUST BE PAID UNTIL KEYS ARE RETURNED TO THE OFFICE. THERE WILL BE A FINAL WATER USAGE ACCOUNT WHICH YOUR PROPERTY MANAGER WILL ADVISE YOU OF AFTER THE BOND INSPECTION IS CARRIED OUT. YOU WILL NEED TO PAY ANY FINAL WATER USAGE AND RENT TO THE OFFICE BEFORE YOUR BOND CAN BE RELEASED.
General (Throughout Property)
Lock up garage or carport
Front & Back Yards
* PENRITH CITY COUNCIL HAVE A FREE RUBBISH COLLECTION SERVICE AVAILABLE. YOU MUST GIVE AT LEAST A WEEK’S NOTICE PRIOR TO VACATING.
* A COPY OF THE RECEIPT MUST BE PRESENTED FOR THE CARPET CLEANING, IF APPLICABLE.
IF YOU HAVE ANY QUESTIONS PLEASE DO NOT HESITATE TO CONTACT THE PROPERTY MANAGEMENT DEPARTMENT ON 02 4737 9911.